Privacy Policy

1. Introduction

JuveRX ("we," "our," or "us") is committed to protecting the privacy of our users, practitioners, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information: When you request a sample kit, create an account, place an order, or contact us, we may collect your name, email address, phone number, business name, business type, mailing address, and payment information.

Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device information, and referring URLs through analytics tools.

Cookies: We use essential cookies for site functionality and optional analytics cookies to improve our services. You can manage your cookie preferences through the cookie consent banner.

3. How We Use Your Information

We use collected information to: process and fulfill orders; manage your practitioner portal account; send order confirmations, shipping notifications, and service updates; respond to inquiries and support requests; improve our website and product offerings; send marketing communications (with your consent); and comply with legal obligations.

4. Information Sharing

We do not sell your personal information. We may share information with: payment processors (Stripe) to process transactions; email service providers (Resend) for transactional and marketing emails; analytics providers (Vercel Analytics) for website performance; and shipping carriers for order fulfillment. All third-party providers are bound by data processing agreements.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure database hosting with row-level security, regular security audits, and access controls for employee and system access to personal data.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to: access your personal information; correct inaccurate data; request deletion of your data; opt out of marketing communications; and data portability. To exercise these rights, contact us at privacy@juverx.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: privacy@juverx.com
Or visit our Contact page.